Faq

How long does shipping take?

We offer standard and express shipping options. Standard shipping typically takes 5-10 business days, while express shipping takes 2-5 business days. Delivery times may vary depending on your location and any customs processing for international orders. You will receive a tracking number via email once your order is dispatched.

Do you ship internationally?

Yes, DewHaze ships to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination. Please note that international customers are responsible for any applicable customs duties, taxes, or import fees.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the fulfillment process.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like final sale products may not be eligible for return. Please refer to our detailed Returns Policy page.

How do I initiate a return or exchange?

To start a return or exchange, please email our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the item.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we have approved it.

How do I find the right size?

We provide detailed size guides for each product category (Dresses, Sweaters & Knitwear, T-Shirts) on the individual product pages. Please measure yourself and compare your measurements to our charts for the best fit, as sizing can vary between styles.

How should I care for my DewHaze garments?

Care instructions are listed on the garment's label and on the product description page. We recommend following these instructions closely to maintain the quality, color, and shape of your items. Generally, we advise washing similar colors together in cold water and laying flat to dry for knitwear.

Are your products sustainably made?

DewHaze is committed to responsible fashion. We carefully select materials and partners who share our values. For specific information about materials and manufacturing practices, please see the description on each product page or contact [email protected].

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment methods depending on your region. All transactions are encrypted and processed securely.

Is my payment information secure?

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not answered here, our dedicated customer service team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.