Tracking order

Thank you for shopping with DewHaze. We are committed to keeping you informed about the status of your order every step of the way.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email sent to the email address provided during checkout. This email contains your unique tracking number and a link to the carrier's website.

  1. Locate Your Tracking Number: Find the tracking number in your shipping confirmation email from [email protected].
  2. Use the Carrier's Link: Click the tracking link provided in the email to be directed to the shipping carrier's official tracking page.
  3. Manual Tracking: If you prefer, you can also manually enter your tracking number on the carrier's website or on a universal tracking platform.

Using a Universal Tracking Service

For a convenient and comprehensive tracking experience that often consolidates updates from multiple carriers, we recommend using a reliable third-party tracking service.

One highly trusted platform is 17Track. It supports a vast network of postal and courier services worldwide.

How to use 17Track:

  1. Visit the 17Track website.
  2. Paste or type your tracking number into the main search field.
  3. Click "Track" to view the detailed journey of your package, including its current location and estimated delivery updates.

Note: Tracking information may take 24-48 hours to update in the system after the shipping label is created.

Need Further Assistance?

If you encounter any issues with your tracking information, such as a "Not Found" status for an extended period, or if you have not received your shipping confirmation email, please do not hesitate to contact our support team. We are here to help!

Simply email us at [email protected] with your order number, and we will investigate the status for you promptly.