Privacy policy

Introduction

Welcome to DewHaze. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dewhaze.com and make purchases of our products, including Dresses, Sweaters & Knitwear, and T-Shirts. Please read this policy carefully. By using our site, you consent to the practices described herein.

Information We Collect

We collect information that you provide directly to us and information collected automatically.

Information You Provide:

  • Contact and Identity Data: Such as your name, shipping address, billing address, and email address when you place an order.
  • Transaction and Payment Data: Details about purchases you make. Please note, we do not store full credit card numbers; payment processing is handled by secure, third-party payment processors.
  • Communication Data: When you contact us via email at [email protected], we collect the content of your message.

Information Collected Automatically:

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website, such as pages viewed, time spent on pages, and products browsed, collected via cookies and similar tracking technologies.

How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your order, respond to your inquiries, and provide customer support.
  • To improve, personalize, and optimize our website, product offerings, and customer experience.
  • To prevent fraud, enhance security, and comply with applicable laws and regulations.
  • To send you marketing communications (only if you have explicitly opted-in). You can opt-out at any time.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your data with trusted service providers under strict contractual obligations, including:

  • Payment Processors: To securely handle financial transactions.
  • Shipping and Fulfillment Partners: To deliver your purchases.
  • Analytics Providers: To help us understand website usage.
  • Legal Authorities: When required by law or to protect our rights, safety, or property.

All third parties are obligated to protect your data and use it solely for the services they provide to us.

International Data Transfers

As an international online store, your data may be transferred to and processed in countries outside your country of residence. We ensure such transfers are governed by appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities, to provide an adequate level of data protection.

Data Security

We implement robust technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure server infrastructure, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

Your Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access, correct, or update your data.
  • The right to request deletion of your data.
  • The right to restrict or object to certain processing.
  • The right to data portability.
  • The right to withdraw consent (where processing is based on consent).

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and analyze traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit your use of certain website features.

Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]