Shipping policy

Shipping & Delivery

At DewHaze, we are committed to delivering your carefully selected Dresses, Sweaters, and T-Shirts to you efficiently and securely. This policy outlines our standard shipping procedures and what you can expect after placing your order.

Shipping Method & Regions

We currently offer one reliable shipping option: Standard Shipping. This service is available for all domestic and international orders placed on our website. Shipping times and costs vary depending on your delivery destination.

Processing Time

All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation. You will receive a shipping confirmation email with a tracking number once your order has been dispatched from our warehouse.

Shipping Time & Costs

Estimated Delivery Times:

  • Domestic (U.S.): 5-10 business days after dispatch.
  • International: 10-20 business days after dispatch, depending on the destination country and customs processing.

Shipping costs are calculated at checkout based on the delivery address and the total weight of your items. Please note that we do not offer free shipping at this time. Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the recipient.

Order Tracking

Once your order is on its way, you will receive a tracking link via email. You can use this link to monitor the progress of your delivery. Please allow up to 24 hours for the tracking information to become active after you receive the dispatch notification.

Delivery Address & Issues

Please ensure your shipping address is complete and accurate at the time of checkout. We cannot be held responsible for delays or losses due to incorrect addresses provided by the customer.

If you experience any issues with your delivery, or if your package appears to be lost, please contact our customer support team at [email protected] with your order number and details. We will gladly assist you in resolving the matter.

Returns & Shipping

Please refer to our separate Returns & Refunds Policy for detailed information on returning items. Please note that original shipping costs are non-refundable.